Our commitment

The National Manufacturing Institute Scotland's (NMIS) leadership team commits to meeting or exceeding customer requirements through compliance with the requirements of ISO 9001:2015 and ISO/IEC 17025:2017. The NMIS business management system has been established by the NMIS senior management team and is subject to regular management reviews to ensure continuing suitability, efficiency, and effectiveness.

At NMIS, our commitment is to never compromise on the safety, compliance, impartiality, confidentiality, and quality of our research, services, and material testing. This requires everybody to be engaged, to understand their responsibility in achieving our business key performance indicators, quality objectives, and to be empowered to act in order to protect our stakeholders, customers, and reputation.

We aim to achieve complete customer satisfaction by fully understanding our customers’ current and future needs. Only through continuous improvement of our services will we wholly meet our customers’ expectations and attain recognition as a world-class research organisation.

To help achieve this vision, we:

• Ensure total customer satisfaction by driving to meet all customer requirements with all projects and services we provide
• Protect and build our reputation as a world-leading research organisation
• Ensure that best professional practice is maintained throughout NMIS laboratories, workshops, and technical teams at all times
• Develop a continuous improvement culture to ensure our business processes remain efficient and effective
• Continually improve the quality of the outputs we deliver to our customers
• Provide the resources and training necessary to maintain the required quality

Download our certifications

 

	Certificate type	Download link
	ISO 9001:2015 certificated Quality Management System For information on ISO 9001, please visit the BSI website	Quality Management System
	ISO 45001:2015 certified Occupational Health and Safety Management System For information on ISO 45001:2015, please visit the BSI website	Occupational Health & Safety Management System
	ISO 17025:2017 accredited Residual Stress and Metrology Testing For information on ISO 17025:2017, please visit the BSI website	NMIS ISO 17025 UKAS Certificate
	Cyber Essentials and Cyber Essentials Plus Certified For information on Cyber Essentials Plus, please visit the IT Governance website	NMIS - Cyber Essentials Plus Certificate PDF